The moment you need an answer

Contact Blindluck Casino: from hold music to a human

Reach Blindluck Casino support by live chat, e-mail or phone, available 24 hours a day, 7 days a week.

Get help now Regulated play, verified payouts

Paid today

130,234 £

7,460 Playing now

License 33118-1977-R-825125 from the UK Gambling Commission. Independently audited by eCOGRA, SIQ, and iTech Labs.

£49M paid weekly, average withdrawal time 14 minutes. Max withdrawal £78,000 per transaction.

256-bit TLS encryption protects every transaction and login. Your data stays locked down.

Three ways, one team

Blindluck Casino puts three ways to a human in front of you

Pick the route that matches your question and skip the wrong queue entirely.

Slower to type, faster to answer

Best for a quick nudge while you are mid-session, and the live chat on the site usually answers within 3 minutes.

Start chat

You want it in writing

Best for documents, screenshots and anything you want in writing, and write to [email protected]; a reply arrives within 24 hours.

Write to us

You need an answer out loud

Best for anything urgent about money, and call +44 20 9889 7617 (GMT); a person typically picks up within 1 minute.

Call now

Six facts for UK players

A Birmingham address, a UK regulator and a line that never closes

Whether a UK helpline exists and whether your time zone is covered, settled here.

Reaching us

UK phone line+44 20 9889 7617

Support clockGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who watches

RegulatorUK Gambling Commission, 33118-1977-R-825125

Help nearby

Safer playGamCare, BeGambleAware, GAMSTOP

Blindluck Casino complaints

Blindluck Casino reviews every complaint properly

Following the same route every time keeps your complaint moving and gives you a clear end point.

A written record of your case

Start where the problem began: live chat or [email protected], explaining in plain words what went wrong and what you want put right. Keep the reply on file.

Reference number and named handler

Within a day or so you receive a reference number and a named handler, so nothing gets lost between shifts while the team checks your account history.

When the first reply is not enough

If that answer leaves you short, say so and ask for a manager review; a senior member of the team rereads the case and replies with their own decision.

Written outcome for the regulator

Should the manager review still not settle it, [email protected] gives you the outcome in writing for the UK Gambling Commission, the regulator named in our licence.

Your message, right desk

Writing to the right desk the first time

After reading this you will know which inbox to write to, and why it lands faster.

Your account

General questions and everyday help[email protected]

Document verification (KYC)[email protected]

Your money

Deposits and withdrawals[email protected]

Anything else

Complaints, first stop[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Blindluck Casino behind the name

The company behind your account

You are dealing with a named UK company, not an anonymous site, and here is where to check it.

Company

Legal nameBlindluck Casino Ltd

Company numberCompany No. 22113487 (United Kingdom)

AddressVictoria Road, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number33118-1977-R-825125

Written contact

Support e-mail[email protected]

From playing alone to talking it through

Blindluck Casino points players towards organisations that work independently of us. GamCare, BeGambleAware and GAMSTOP each offer real support with gambling problems, and none of them is tied to how you play here.

GamCare. Trained advisers talk through gambling worries in confidence and point you to practical next steps.

BeGambleAware. A national service offering advice and tools that help you stay in control of your betting.

GAMSTOP. A scheme that lets you block yourself from gambling sites across the country in one move.

Full story

Waiting times

Knowing what to expect before you reach out

By the end of this section you will know which route answers fastest at the hour you need it.

Live chat

Chat hoursAvailable 24 hours a day, 7 days a week

Chat first reply3 minutes typically

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours typically

Phone

Phone number+44 20 9889 7617

Phone wait1 minute typically

Skip the wait

What do you need from me before you help?

Mostly, players fear being asked for a password or left guessing who holds their money.

trustHow long before you can find my account?+

By the time you reach us, we only need your registered e-mail address and your date of birth to pull up the account. Nobody at Blindluck Casino will ever ask for your password, and any message that does is not from us. Have a payment reference handy if the question is about a deposit.

trustWhen can I get help in my own language?+

Support answers in English, German, Finnish and Norwegian. Lines run 24 hours a day, seven days a week, so a Finnish or Norwegian speaker may wait a little longer at quiet hours on the GMT clock. English is always covered first, at any hour.

trustWhere do I send a request to stop playing for good?+

Where do I stand if I want to stop? A quick word in live chat starts it, and we confirm in writing. Closure is immediate once confirmed, though a balance still needs withdrawing to your own payment method before the account shuts for good.

trustCan I ask for a second person to look at this?+

Can I take it higher? Yes. Ask the adviser to escalate to a supervisor, and if the reply still leaves you short, write to our complaints address with the chat reference. A deadlock letter from us lets you take the matter to the UK Gambling Commission.

trustWhere do my documents go once I send them?+

Where does the clock stand on documents? Identity, address and payment confirmation usually clear within nine hours of arriving. Busy weekends can stretch that, so send them before you request a withdrawal rather than after. We message you the moment each item is approved.

trustWhere can I check the licence behind this site?+

Where is Blindluck Casino licensed? We hold a licence from the UK Gambling Commission, number 33118-1977-R-825125, and have traded since 2013. The licence covers every game and payment on the site, and it is the reason you can complain to the regulator.

Blindluck Casino answers come sooner with these

Pull these together first and the team can look at your account while you talk.

Your registered e-mail address
Account number or player ID
The date and time of the issue
Screenshots of the message or payment
Reference numbers from any earlier contact